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by Matt Manning Microsoft didn’t expect the web scrapers to fight back. It seemed so obvious to the massive multinational firm: We own the LinkedIn content that we paid billions of dollars to acquire. What Microsoft didn’t realize (and not ... Read more

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posted by Shyamali Ghosh on August 21, 2017

by Matt Manning It’s tax time once again and the recent advertisements by H&R Block touting their use of IBM’s Watson technology are reminding me of how important strategic customer-vendor relationships can be. H&R Block didn’t need to mention IBM ... Read more

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posted by Shyamali Ghosh on April 17, 2017

by Matt Manning For the information industry, the question of customers’ return on investment in data subscriptions and licenses is an existential one: without a clear ROI, renewal rates go down and information services wither away (see The Importance of ... Read more

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posted by Shyamali Ghosh on February 1, 2016

IEI is proud to be both sponsoring the 2011 DataContent conference and chairing a presentation on the emerging area of managed crowdsourcing.  Crowdsourcing is best known as the power behind Wikipedia,the SETI project, Yelp, and much of Google street-level imagery ... Read more

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posted by Matt Manning on October 19, 2011